Slobber & Chops Returns & Refunds Policy

At Slobber & Chops, we aim to keep things as simple as possible. As some of our products are shipped direct from our supplier and some are sent from our shop, the returns policy varies by product ordered. 

Dog food and treats are perishable goods - making them exempt from the standard distance selling policy.

Every care is taken to ensure your package is transported carefully. On the rare occasion that an issue with the packaging happens please follow the following process.

• Photograph the damaged packaging

• Email a copy of the photo including your order number and phone number to: hello@slobberandchops.com

Once your email is received and photo inspected, a member of the Slobber & Chops team will contact you directly via telephone to discuss the timescales in which a new order can be shipped to you. We aim to respond within one working day.

For any other queries please with email us at hello@slobberandchops.com

or call our team during standard working hours on 01273695631

If the delivered goods are deemed unsuitable, please notify us within 28 days of delivery. We will replace them or provide a full refund if returned unused and with labelling/tags intact. The customer shall accept liability for the cost of returning the product.

Refunds are processed against the original payment method and will appear in your account within 5 - 10 business days.

If goods arrive damaged or faulty, please notify us within 28 days of delivery. We will repair (where appropriate) or replace them without charge, or provide a full refund, and we shall accept liability for the cost of return where such costs do not exceed reasonable expectations.

To initiate a return or exchange of a Dogs & Horses product, please email hello@slobberandchops.com